PRE-ORDER POLICY

PRE-ORDER CANCELLATION POLICY

THE FOLLOWING PRE-ORDER CANCELLATION POLICY APPLIES TO ALL PRE-ORDERS PLACED THROUGH SHAYNE OLIVER GROUP. PLACING A PRE-ORDER EXECUTES AN AGREEMENT WITH THIS POLICY. 

DEFINITION OF PRE-ORDER
A PRE-ORDER REFERS TO AN ORDER PLACED FOR AN ITEM THAT IS NOT YET AVAILABLE FOR SHIPPING. PRE-ORDERS ALLOW OUR CUSTOMERS TO GUARANTEE IMMEDIATE DISPATCH UPON THE RELEASE OF THE PRODUCT.

CANCELLATION POLICY
DUE TO THE NATURE OF PRE-ORDER SALES AND THE LOGISTICS INVOLVED IN THE ALLOCATION OF UPCOMING INVENTORY, WE REGRET TO INFORM YOU THAT CANCELLATIONS OF PRE-ORDERS ARE NOT POSSIBLE ONCE THEY HAVE BEEN CONFIRMED. THIS POLICY IS IN PLACE TO ENSURE FAIRNESS TO ALL OUR CUSTOMERS AND TO MAINTAIN THE INTEGRITY OF THE PRE-ORDER PROCESS.

EXCEPTIONAL CIRCUMSTANCES
IN EXCEPTIONAL CIRCUMSTANCES, SUCH AS A SIGNIFICANT DELAY IN THE SHIPPING DATE OR DISCONTINUATION OF THE PRODUCT, WE MAY, AT OUR DISCRETION, OFFER A CANCELLATION OPTION. THESE INSTANCES ARE RARE AND WILL BE COMMUNICATED CLEARLY TO AFFECTED CUSTOMERS.

CONTACT INFORMATION
IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT YOUR PRE-ORDER, PLEASE DO NOT HESITATE TO CONTACT OUR CUSTOMER SERVICE TEAM. 

LEGAL COMPLIANCE AND AMENDMENTS
THIS PRE-ORDER CANCELLATION POLICY HAS BEEN ESTABLISHED IN ACCORDANCE WITH APPLICABLE LAWS AND REGULATIONS. WE RESERVE THE RIGHT TO AMEND THIS POLICY AT ANY TIME. ALL AMENDMENTS WILL BE EFFECTIVE IMMEDIATELY UPON THEIR POSTING ON OUR WEBSITE.

WE VALUE YOUR BUSINESS AND APPRECIATE YOUR UNDERSTANDING OF AND AGREEMENT TO THE PRE-ORDER CANCELLATION POLICY. THANK YOU FOR YOUR SUPPORT OF SHAYNE OLIVER GROUP.